Nsw Responsible Gambling Code Of Conduct
Agencies to implement the Code of Ethics and Conduct for NSW government sector employees. The implementation of the Code may be by way of incorporation in a Department Code of Conduct to form a single consolidated document, or by adoption separately. The first section of the Responsible Conduct of Gambling Course has four modules: Module 1 Government, gambling and legislation Module 2 Statutory signage requirements Module 3 Gambling inducements, player prizes, reward schemes and cash and cheque dispensing Module 4 Minors These modules will give the participants the context in which gambling in NSW is conducted. Implementation and Review of the Code 27 Glossary 28 RESPONSIBLE GAMBLING CODE OF CONDUCT FOREWORD Crown Melbourne Limited (Crown) is the operator of the Crown Melbourne Integrated Resort including the Casino at the Complex and Crown is the appointed Victorian Casino Licence holder. The Complex is one of the world’s largest. To support this approach to competency and professionalism, the comprehensive set of rules of conduct under the Property and Stock Agents Regulation 2014 (the Regulation) has been enhanced. These rules provide agents with specific guidance on the professional and ethical standards to which the public expects them to adhere.
The Star Entertainment Group (formerly known as Echo Entertainment Group) offers a variety of leisure and entertainment experiences including gambling, for the enjoyment of our guests. Providing a safe and responsible entertainment environment is fundamental platform for our business. The company's focus on responsible gambling includes participation in and funding of comprehensive programs, working with community groups as an industry leader and being actively involved in research projects.
OUR COMMITMENT
Responsible Gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry and government.
The Star Entertainment Group is committed to the provision of responsible gambling by providing information so our guests are able to make informed decisions about their participation in gambling. The Star Entertainment Group casinos meet the requirements of and the spirit of our responsible gambling codes of practice in both jurisdictions in which we operate through our gambling codes.
The Star Responsible Gambling Code English,Arabic, Chinese, Korean, Thai, Turkish, Vietnamese
Making an Informed Decision
Making an Informed Decision Brochure - English, Arabic, Chinese, Korean, Thai, Turkish, Vietnamese
PROBLEM GAMBLING
Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others or for the community.
Nsw Responsible Gambling Code Of Conduct Against
Possible problem gambling risk indicators may include a cluster of three or more of the following observed or reported signs:
Gambling every day of the week
Gambling continuously without taking a break for extended periods of time
Getting cash out from an ATM at the casino on multiple occasions
Trying to borrow “scam” money or sell valuables to others for gambling
Putting large win amounts back into the machine and keep playing
Friend or relatives call or arrive to ask if the person is still in the casino
Blaming the casino, the staff or gaming machines because they lost
Having an unrealistic perception about the chance/odds of winning
Suffering from depression and/or have thoughts of suicide due to gambling
Displaying anger, kicking machines, looking sad and/or crying
Trying obsessively to win on a particular machine
Spending too much time and/or money gambling
Nsw Responsible Gambling Code Of Conduct Violations
OUR PROGRAMS
Pre- Commitment Program Star Assist
The Star Entertainment Group offers a pre-commitment program called Star Assist. This program offers Members of The Star Club the option to set a limit on usage time and/or gaming spend. To find out more refer to the Star Assist Brochure located throughout our three properties. on-property or via the link below. Please visit The Star Club Desk for assistance from our on-property team if you have any questions.
Responsible Gambling Customer Liaison
All our casinos have trained customer liaison representatives who can provide information or referrals to assist our guests who may be experiencing gambling related problems.
To find out more about responsible gambling, self-exclusion or where to get help; contact the Responsible Gambling Department or the Gaming Manager on duty at:
The Star Sydney (02) 9777 9000
The Star Gold Coast (07) 5592 8100
Treasury Brisbane (07) 3306 8888
Self-Exclusion (Self ban)
Our casinos provide the option for a person to self-exclude (ban) themselves from our gambling facilities. Our staff provide sensitive and confidential support to customers who wish to self-exclude. There is no need to make an appointment, simply approach a security officer or a gaming manager and ask to be self-excluded. You will need to bring your photo identification with you.
If a person does not wish to come to the casino to self-exclude/ban themselves they have the option of having the exclusion processed at a nominated Gambling Help Service centre. See the Making and Informed Decision brochure for more information on self exclusion.
The Star - Self Exclusion Brochure:
THINK ABOUT YOUR CHOICES
Getting help services:
The Casinos promote a responsible approach to gambling and offer gambling for your enjoyment. Only you can decide how much time and money you want to spend on gambling at the casino. If you think you may have a problem controlling your gambling behaviour.
Call Gambling Help
1800 858 858
Gambling Help Services are independently run and offer free, confidential support for individuals who are adversely affected by either their own or somebody else’s gambling behaviour.
Bet with your head not over it
Spend Limits
You can set your own personal spend limits online within your account. We also encourage your to personally set a play limit according to your individual circumstances for retail purchases.
Waiting periods
To help prevent sudden decisions to increase your spend limit, a 7-day waiting period always applies.
Exclude from online play
You can choose to exclude yourself from playing our online games for a minimum of 180 days, during which time you will not be able to access your account and will be required to contact us to re-activate your account after the exclusion period has ended.
Visit the My Settings section of your account when logged in to complete this process. Once excluded, this request cannot be cancelled.
Opt-out from marketing communications
When you exclude yourself from playing we automatically opt you out of our communications. Alternatively you can be opted out of receiving our communications without self-excluding by calling our Responsible Play Liaison Officers on 1300 138 132.
Contact Us
Call us on 1300 138 132 (during extended business hours) to ask to speak to a Responsible Play Liaison Officer. On request our officers can provide contact details for gambling-related support services as well as assist with excluding you from play, opting out of receiving communications or removing you from our player programs by deactivating your membership.
If English is not your first language, our Responsible Play Liaison Officers can connect you to a national translation service during your call and a three-way conversation can be held with a translator.